We want you to understand your options before you order from AZVON LTD. This policy covers our pet coats, harnesses, leads, grooming accessories and care products. It does not limit your statutory rights.
Changing your mind
For eligible UK online purchases, tell us that you wish to cancel within 14 days after the day you receive your goods. You do not need to give a reason. After telling us, you have a further 14 days to send the goods back. You can also tell us you wish to cancel before delivery.
How to start a return
Email ayyaz@azvon.co.uk with your order number, the items you wish to return and a clear statement that you wish to cancel or request a return. You may use our contact form. We will provide the appropriate return address and instructions. Keep proof of postage. Please do not send items to a supplier or an address on the parcel without checking the return instructions.
Condition of returned items
You may inspect an item as you would in a shop. For coats and harnesses, check the size and fit carefully indoors. A deduction may apply for reduced value caused by handling beyond what is needed to establish the item's nature, characteristics and functioning. Please include any accessories and use protective packaging. Missing original packaging does not by itself remove your statutory rights.
Return postage
For a change-of-mind cancellation, you are responsible for direct return postage where this was disclosed before purchase. If an item is faulty, damaged or incorrect, contact us first so we can arrange an appropriate remedy and cover reasonable return costs where required by law. Do not pay for an expensive return service without discussing it with us.
Refunds
For a valid cancellation, we refund the returned goods and the standard outward delivery charge where applicable. Extra charges for a premium delivery service do not have to be refunded. We refund without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them, whichever comes first. Refunds go to your original payment method unless otherwise agreed. Your payment provider may take additional time to display the credit.
Sealed hygiene and care products
The change-of-mind cancellation right may not apply to goods sealed for health protection or hygiene reasons once that seal has been broken, where the legal exception applies. This may be relevant to sealed oral-care products. It does not automatically exclude all pet accessories and does not affect rights relating to faulty or misdescribed goods.
Faulty, damaged or incorrect items
Contact us with your order number and details of the issue. Photos can help but are not a condition of your statutory rights. For goods that are faulty, not as described or not fit for purpose, UK consumer law generally provides a 30-day short-term right to reject, with further repair, replacement or refund rights where applicable. Tell us promptly if a product could be unsafe and stop using it.
Exchanges and sizing
Contact us to discuss the available options. A replacement size or colour depends on stock; an exchange is not guaranteed. Check the product-specific size chart before ordering. Harness and lead variants may be separate items.
Cancellation message
You can copy this wording into an email: “I wish to cancel my order [order number] for [item names], ordered on [date] and received on [date]. My name is [name] and my order email is [email].”
Contact AZVON
AZVON is operated by AZVON LTD. For product advice, order help, returns or privacy enquiries, email ayyaz@azvon.co.uk or use our contact form.
Business contact address: 34 Bulstrode Avenue, TW3 3AB, United Kingdom. Please contact us before returning a parcel so we can provide the appropriate return instructions.